FAQs

First of all, thank you for you order! Most orders ship out within five to seven business days. Shipping timelines are post fulfillment (after the production of product). We do not ship on weekends or on these US holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President's Day, Martin Luther King Day, etc.

Orders will be fulfilled and shipped to the address given on the original order and cannot be changed or adjusted once fulfillment has begun. If you notice there is a mistake with your address after placing the order, please email customerservice@stevenebaskin.com within 24 hours of when you placed the order. After 24 hours, we will unfortunately be unable to change or adjust the address.

Yes! International Standard - usually delivers within 2-4 weeks, although sometimes it can take longer due to delays in customs. No tracking information is available for orders shipped outside the US. International and military orders may experience delays in shipping due to inbound and outbound processing.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. stevenebaskin is not responsible for any delayed, misplaced, lost or stolen packages caused by USPS. If this happens to your order, stevenebaskin will assist you with the process of finding your order or starting a claim with USPS. Please allow 2-3 weeks to complete the process.

Your payment source might not be accepted for various reasons. Please check to make sure that the name and address entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order including promo/discount codes. If you did not input a promo/discount code before placing your order, we will unfortunately be unable to add it once your order is placed.

If you are unhappy with your order because it doesn't fit the way you would like, there is an issue with the print/artwork (printing default) or it was damaged during shipping, you may return the product for store credit or exchange it for a new product of the same style. All returns or exchanges must be requested by emailing customerservice@stevenebaskin.com within 15 days of delivery and include a picture of the issue for review. Any requests after the 15 day window or that does not include a picture of the issue will not be accepted. Please allow 2-3 weeks for review. Returns and exchanges will not be accepted on sale items, collaboration items, items being sold for donations or if a promo/discount code was used. stevenebaskin is not responsible for shipping costs on returned or exchanged items that are not damaged or have a printing default.

stevenebaskin does not issue any refunds of any kind. Please refer to the FAQ's if you have any questions or email customerservice@stevenebaskin.com.

Email us at customerservice@stevenebaskin.com and we'll get back to you shortly.